Travellers surveyed by Gocompare.com have voted British Airways their favourite airline, with no-frills carrier Ryanair rated the worst.
BA polled 19.1% of the votes, comfortably ahead of second-placed Virgin Atlantic (13.8%). At the other end of the table, Ryanair was regarded as the worst airline by 19.3% of those who voted, with rival low-fare carrier easyJet seen as the second worst (12.1%).
The survey of 3,000 UK adults asked people to choose the best and worst of airlines bearing in mind cost, the service and the overall comfort of their journey.
The poll also found that 35% of respondents find airports stressful, 33% think it takes too long to check in, and 11% think the security checks are too strict.
Gocompare travel head Jeremy Cryer said: “Clearly some airlines will get your holiday off to a better start than others and it’s interesting that even with the bucket shop pricing of the budget airlines plenty of passengers still don’t consider their service good value for money.
“Our research found that while some people will put up with poor service in return for low fares many have vowed never to fly with a particular airline again.”